Quotes are valid for 7 days.
Custom projects require a minimum lead time of 45 days from the time a deposit is made to the time the piece would need to be in hand.
A 50% non-refundable deposit is required before production begins, with the remaining balance plus shipping (if applicable) due within 2 weeks of completion, unless a custom arrangement is agreed upon and met.
Additionally, no work will begin until all required information has been provided (i.e., measurements, due date, scaling, location, etc.).
Progress photos will be taken for my personal records and to be used as online content during and after the course of the build unless a non-disclosure agreement or request is made at the beginning of the project. Progress photos will also be provided to the customer throughout the process to ensure we’re on the same page for the development of the said project.
If a project is not paid for in full by the agreed-upon due date, the paying party forfeits all claims to it and all funds paid. Efforts will be made for Cosmic Ash Studios to recover from the loss.
Must be able to respond to questions within 48 hours.
A handling fee of $10.00 USD will be added to shipping costs to cover boxes and packing material to ensure safe delivery.
Overall, if you have any questions, concerns or comments, I welcome them all and will happily explain my gameplan to you